Questions? We’ve got you.
Everything you need to know before creating a song they’ll never forget.
An original song created for one person, and no one else — written from the story, memories, and details you share with us, and shaped to the genre, tempo, and voice you choose.
1) Choose your gift — The Keepsake Magnet or the Digital Custom Song. 2) Share your story in a short survey — fill it out before checkout, or we'll email you the link right after. 3) After checkout, you'll get an email to confirm your survey (if you already filled it out) or to complete it. 4) Your song is crafted from every detail you share and arrives digitally — and if you chose the Keepsake Magnet, the keepsake follows in gift-ready packaging.
Your production timeline starts after checkout, once your survey is locked in. If you complete your survey after checkout, it begins the moment you submit it. If you filled it out before checkout, just confirm it from the email we send — and so nothing is delayed, it starts automatically 24 hours after checkout even if you don't get a chance to confirm. The sooner your details are final, the sooner your song is ready.
Your song arrives digitally about 7–10 days after you submit your survey. If you chose The Keepsake Magnet, the keepsake arrives about 3–4 weeks after your survey.
Everything you share in the survey — your story, the occasion, the names and moments that matter, and your taste in genre, tempo, and voice — shapes the final song, so it captures your relationship and no one else's.
Nearly anything — pop, country, R&B, acoustic, hip-hop, jazz, and more. You'll choose your preferred genre and style in the survey.
Absolutely. Mention artists or songs that inspire the sound you're going for, and your song will be shaped around that feeling.
Everything in the Digital Custom Song — the original song as high-quality MP3 + WAV files with full personal usage rights — plus the keepsake itself: a rechargeable, press-to-play magnet with built-in speaker, in premium gift-ready packaging.
Because each song is a custom creation made specifically for you, we can't offer refunds once your song has been created. If anything about your order needs attention, reach out and we'll do everything we can to make it right. See our full Refund Policy for details.
Reach us anytime via our Contact page or at hello@bcauseu.com. We typically respond within 24 hours.